Refund Policy

Our objective at The Living Truth is to unite and promote the understanding of the Orthodox Christian Faith, and as such, it is equally important to remember our core values in a human-centric approach to all aspects in life. We place the utmost priority on your satisfaction and contentment as our valued customer and faithful. Our returns and exchanges policy is designed with your unique needs in mind, ensuring a seamless and hassle-free experience. For further information, please read our detailed policy documented below.

RETURNS POLICY

Customers wishing to return items must ensure that the products are in their original condition, unworn and unwashed, with all tags still attached. Returns should be initiated within 14-days of receiving your product, accompanied by the original receipt or proof of purchase. To begin the returns process, customers can contact our customer service team to obtain a Return Authorisation Number, which must be included with the return shipment. We recommend using a reliable postal service with tracking capabilities, as customers are responsible for any shipping costs incurred during the return process. Please note that all returns without shipping or tracking information will be at the full disclosure of the customer. Refunds will be promptly issued to the original payment method within 7-10 business days of our receipt of the returned item, ensuring that customers are promptly updated throughout the process.

Returns made from customers within Sydney, Australia, also have the option of returning their products in-person. To find out more, please contact the customer service team on the to have this arranged.

EXCHANGES POLICY

Customers wishing to exchange items must ensure that the products are in their original condition, unworn and unwashed with all tags still attached. Exchanges should be initiated within 30 days of receiving your product, accompanied by the original receipt or proof of purchase. To begin the exchange process, customers can contact our customer service team to obtain a Exchange Authorisation Number, which must be included with the return shipment. We recommend using a reliable postal service with tracking capabilities, as customers are responsible for any shipping costs incurred during the return process. Please note that all returns without shipping or tracking information will be at the full disclosure of the customer. In your contact email to our customer service team, we kindly ask you to nominate your desired item and size, and we will efficiently facilitate the process at our earliest.

Exchanges made from customers within Sydney, Australia, also have the option of exchanging their products in-person. To find out more, please contact the customer service team to have this arranged.

For any queries or concerns regarding our Returns and Exchanges policy, our customer service team is readily available to assist you. Please refer to our website FAQ’s for detailed information about our Returns and Exchanges policy. Your satisfaction is our priority, and we strive to provide a reliable and transparent experience.

Email: returns@thelivingtruth.co

We may change this Returns and Exchanges policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current policy. Where we make any significant changes, we will endeavour to notify you by email.